Bank of Punjab Jobs 2025 – Phone Banking Officer Positions in Lahore and Karachi
The Bank of Punjab (BOP), one of the fastest-growing banks in Pakistan with over 35 years of excellence, has announced Phone Banking Officer vacancies for 2025. Operating through a network of 900+ branches and ATMs nationwide, BOP offers premium banking services with a focus on value-added solutions for its customers.
Available Positions and Locations
Position: Phone Banking Officer
Grades: OG-IV to OG-II
Locations: Lahore and Karachi
Key Responsibilities
Resolve customer calls and complaints promptly as per SOP.
Maintain proficiency in Bank of Punjab’s products and services.
Deal with customers in a positive and polite manner.
Follow information security and quality standards.
Manage time efficiently and meet set goals.
Report suspicious or fraudulent activities immediately to the supervisor.
Achieve personal and team targets as per performance metrics.
Eligibility Criteria
Qualification: Minimum Bachelor’s degree from an HEC-recognized institution.
Age Limit: Maximum 40 years at the time of application.
Experience:
OG-II: Minimum 2 years of relevant experience.
OG-IV / OG-III: Fresh graduates/postgraduates are welcome to apply.
Compensation and Benefits
Permanent position with market-competitive salary.
Grade promotion opportunities.
Provident and gratuity fund.
Festival and performance bonuses.
Health insurance and medical facility.
Staff loans at subsidized rates.
